Support
Below are answers to some common questions. If you don’t find what you’re looking for or need some help, please send an email to examinerai@tutor2u.net
Privacy and security
Is Examiner AI used to train Artificial Intelligence (AI) powered tools or technologies?
No. There is no training involved. Examiner AI is a 100% closed system that simply takes inputs (words, diagrams etc) and prompts a closed large language model to evaluate those words against marking criteria that we provide. Your evaluations do not train any tool or technology.
Who owns the intellectual property rights to content submitted to Examiner AI?
Users of Examiner AI retain all intellectual property rights to their submitted answers. When users submit answers to Examiner AI, they are simply granting us a limited license to process their work for the purpose of providing feedback and assessment. We do not claim ownership of user-created content, and we do not use submitted content for any commercial purposes. As noted elsewhere in our FAQS, we reserve the right to use a sample of answers submitted during testing of the ongoing accuracy and reliability of the system. All users agree to this specific use of content submitted before being allowed to access Examiner AI.
All submissions are stored securely for a short period before being permanently deleted, as noted in our Privacy section. If a users wishes to have their submitted content removed earlier, they can contact us at examinerai@tutor2u.net to request deletion.
We are committed to respecting the intellectual property rights of all our users, especially students whose academic work represents their own creative and intellectual effort.
How does Examiner AI protect against unauthorized access or "jailbreaking"?
Examiner AI implements robust security measures to prevent unauthorised access and "jailbreaking" attempts. We use industry-standard authentication methods and regularly update our security protocols to ensure the system cannot be manipulated to access prohibited content or functionality.
Does Examiner AI comply with Cyber Security Standards for Schools and Colleges?
Yes, Examiner AI is designed to be compatible with the Cyber Security Standards for Schools and Colleges. We implement regular security updates, support multi-factor authentication where appropriate, and ensure user permissions are role-based to protect sensitive data.
How is data privacy handled?
Examiner AI does not allow, or permit the submission of any personal data . The service follows strict data privacy protocols to ensure that all information and submissions are securely handled. We comply with relevant data protection regulations to protect user data.
Do I need permission to submit answers?
You should ensure that any content you submit is your own and not copyrighted material from other sources. If you are submitting on behalf of someone else, such as a student, you must have all relevant permissions and consents.
Are submitted answers stored?
Yes, all submitted answers and AI-generated responses are stored securely using encrypted systems for the purpose of testing and analytics. Submitted answers are only stored for a short period before being permanently deleted.
Where is data processed and stored when using Examiner AI?
All data is processed and stored securely. If data processing occurs outside the UK/EU, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
How does Examiner AI comply with the ICO's age appropriate design code?
Examiner AI is designed with children's data protection in mind. We provide age-appropriate privacy information, minimise data collection to what's necessary for the service to function, and ensure transparency about how data is used, in line with the ICO's code.
How can users report safety or ethical concerns about Examiner AI?
We have established a feedback mechanism for reporting safety concerns and issues which are sent to a dedicated account (examinerai@tutor2u.net) and which are investigated and addressed promptly by our team.
General
What is Examiner AI by tutor2u?
Examiner AI is an online service that uses generative artificial intelligence (AI) to automatically assess and mark exam-style answers. It assigns levels and marks based on relevant mark schemes and provides concise feedback and a rationale for the awarded level and mark.
How does it work?
Examiner AI compares a submitted answer and related question / stem with marking criteria for the selected qualification and question type. Examiner AI then assigns a grade or level, provides marks, and delivers feedback, briefly outlining the rationale behind the awarded score.
What is generative AI?
Generative AI is a type of artificial intelligence that creates new content or responses based on patterns and information it has been trained on. In the case of tutor2u Examiner AI, the system uses generative AI to interpret exam questions and supporting stems, evaluate answers, generate feedback, and assign marks based on relevant mark schemes and assessment criteria. Unlike traditional AI, which might only recognise patterns, generative AI produces new outputs, such as feedback, specifically tailored to each individual answer.
What types of qualifications does it support?
Examiner AI currently supports a small, but growing number of qualifications across different subjects and levels. You can select your qualification level and subject from a dropdown menu, and we will add further qualifications when we can.
Is the grading provided specific to each answer?
Yes, the grading is tailored to each answer submitted. Since the AI evaluates every submission independently, marks and levels may occasionally vary across similar answers. Similarly, a level and mark might vary slightly for the same or substantially the same answer, particularly if an answer is positioned close to a different level in a mark scheme.
How accurate is the grading?
Examiner AI is trained using adapted mark schemes and subject insights from tutor2u’s specialists. The AI uses a series of prompts based on these insights to generate feedback. We test our marking prompts against a database of independently marked answers to identify reliability and accuracy using a variety of statistical measures. The accuracy of Examiner AI continues to improve based on user feedback, refinements to our marking prompts, and advancements in AI technology such as the release of new large language models (LLMs).
How does it compare to a human examiner?
Examiner AI offers the advantage of instant feedback and consistency in applying mark schemes, and it is available 24/7! However, it is not necessarily better than human examiners who bring experience, professional judgement, and an ability to interpret more complex or nuanced answers, particularly in subjective or creative questions.
Exam marking is a skill and human examiners are able to use their subjective judgement to support a given grade. AI is a helpful tool for students to gauge their performance and improve their answers, but it should complement, rather than replace, human feedback.
How does Examiner AI ensure fairness and avoid bias or discrimination?
Examiner AI is designed and tested to ensure, as far as its practicable, fairness across diverse user groups. We regularly test the system with a representative range of answers and review the Examiner AI response to identify and address any potential biases in marking. We also provide a feedback mechanism for every evaluation where users can report directly to use any concerns about a specific response.
Has Examiner AI undergone a Data Protection Impact Assessment (DPIA)?
Yes. We have conducted comprehensive DPIAs during the development of Examiner AI and continue to update these assessments throughout the service's lifecycle. These assessments help us identify and minimise data protection risks.
Usage
How do I submit my answer for marking?
To submit your answer, simply input your exam question, indicate if there is a case study or additional context, write your response, and click ‘Mark answer’. The AI will process your answer and return feedback shortly.
Can I submit answers to any subject or exam?
Examiner AI currently only supports a limited range of subjects and qualifications.
Why does the AI ask for a case study or other extra information?
Some question types for particular qualifications require answers to use a question stem, extract or case study etc. To ensure that the marking takes this into account please either upload a PDF of the extra information or paste it into the text box provided.
How long does it take to evaluate my answer?
Once you click ‘Mark answer’, the AI will process the submitted question, stem and answer. Feedback typically takes 10-30 seconds, although more complex questions may take slightly longer.
Can I review my submission history?
Yes – you are able to see and review recently submitted evaluations. If you wish to remark an answer, please start afresh, as each evaluation is handled separately by Examiner AI.
Can I submit handwritten answers?
Yes – we have a tool that converts handwritten scripts into digital text that you can submit for evaluation. The handwriting convertor is free to use, and integrated with all our marking assistants.
What activity logging and monitoring capabilities does Examiner AI provide?
Examiner AI maintains secure logs of submission activity. The system records input prompts and responses while maintaining appropriate data protection standards. We do not permit users to monitor the activities of other users.
Marking and feedback
How does it determine my mark or level?
Examiner AI evaluates your response using tutor2u’s adapted mark schemes and assessment criteria. Marks are awarded based on how well your answer meets the demands of the question, covering relevant assessment skills such as knowledge & understanding, application, analysis and evaluation. The service handles questions that are points-based as well as those marked using levels of response.
What standard is the AI working to in terms of how marks are awarded?
The marks provided by tutor2u Examiner AI are designed to reflect the standards that a student might achieve in a real exam under exam conditions. The AI uses adapted mark schemes and insights from tutor2u's subject specialists to align as closely as possible with the marking criteria used in actual exams, helping students understand how they might perform in similar conditions.
Can I see the mark scheme used for my evaluation?
The exact mark scheme and prompt used is not displayed. However, tutor2u Examiner AI follows refined prompts and guidance for each qualification and question type, which are continuously updated for improved accuracy.
Will it give me a detailed breakdown of my marks?
This depends on the question type. Where a question is marked by reference to levels of response, there is no breakdown of marks by assessment objective. However, for some other question types, Examiner AI provides a breakdown of your marks according to the key assessment objectives and the specific skills or knowledge being tested.
Can I resubmit an answer after making changes based on feedback?
Yes, you can resubmit an answer after revising it. Each submission is treated as a new evaluation, so be sure to refresh the app before resubmitting.
How does it handle spelling and grammar errors?
Whilst Examiner AI primarily focuses on assessment skills, spelling and grammar errors may affect the evaluation if they hinder understanding. We recommend reviewing your answer for clarity before submission.
What if I don’t agree with the level or mark?
If you feel the level or mark assigned by Examiner AI doesn't reflect your response accurately, we encourage you to review the feedback provided to understand the rationale behind the assessment. As the service is still in beta, we welcome your feedback on any discrepancies. You can also resubmit your answer after making any adjustments based on the initial feedback to see if the evaluation changes.
Are these marks approved by the exam boards?
No, the marks provided by Examiner AI are not officially approved or endorsed by exam boards. The AI uses adapted versions of official mark schemes and insights from tutor2u's subject experts to generate feedback and marks. While we aim to align closely with exam board standards, the marks should be seen as indicative rather than definitive.
Are these marks more reliable than those awarded in actual exams?
No, the marks provided by Examiner AI are not more reliable than those awarded in actual exams. Actual exam marks are assigned by trained examiners following strict exam board guidelines. While Examiner AI uses AI technology to generate marks based on adapted mark schemes, it should be used as a tool to guide improvement rather than a substitute for official exam grading.
Technical
Do I need an account to use it?
Yes - you need to register and sign-in to use Examiner AI.
What should I do if it doesn't work properly?
Ensure you have a stable internet connection and try refreshing the page. If the problem persists, contact technical support for assistance.
Can I use it on a mobile device?
Yes, Examiner AI is accessible from mobile devices, tablets, and desktop computers.
What are credits?
Credits are used to pay for evaluations using Examiner AI. Most question types are priced at 10 credits per evaluation.
Important disclaimers
Beta service
Examiner AI is currently in beta. While we strive to provide accurate, reliable and consistent marking, the AI is still being refined, and some results may vary. We encourage users to treat feedback as indicative and to use it alongside traditional methods of marking exam answers.
Non-official marks
The marks and feedback provided by Examiner AI are for guidance purposes only and are not officially approved by any exam boards. Results from the service should not be considered definitive or a substitute for formal assessment by a qualified examiner.
Limitations on subjective questions
Examiner AI is designed to assess structured exam-style questions and may not fully capture the nuances of subjective or open-ended responses. For complex or creative questions, we recommend seeking additional feedback from a human examiner.
Data privacy
Examiner AI is committed to protecting user privacy. No personal data should be submitted and none will be requested by the service. Submitted answers will be securely stored and processed in compliance with relevant data protection regulations.
Originality of work
By using Examiner AI, users confirm that the content submitted is their own, or that appropriate permissions are in place for content authored by others. Submissions of plagiarised or copied material are against the terms of use and may affect the accuracy of the evaluation.
No guarantee of exam success
While Examiner AI aims to provide useful feedback to help improve exam performance, we cannot guarantee that using this service will result in specific exam outcomes. Users should continue with their broader revision and exam preparation strategies, and not substitute these with this service
AI feedback
Feedback provided by Examiner AI is generated by artificial intelligence and is based on adapted mark schemes and prompts. It may not reflect the full range of potential human judgement, especially in areas requiring complex reasoning or interpretation, nor does it provide feedback on all aspects of answers submitted.